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May 04, 2020

Behind the Mask: Courtney L., Clinical Services Manager

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As KC CARE navigates our changing healthcare landscape during the COVID-19 pandemic, we have never been more grateful to have exceptional teams on our staff. In today’s staff feature, we’re highlighting Courtney L., Clinical Services Manager.

With just about anything going on at KC CARE – both before and during the COVID-19 pandemic – Courtney has contributed in a meaningful way. She has been integral to keeping KC CARE’s electronic health record working for us and has continued to provide leadership in this way during the COVID-19 as we adapt our processes to keep patients and staff safe. Courtney has been an important person as we scale telehealth services and launch the respiratory clinic. She’s also assisted with maintaining stocks of personal protective equipment (PPE) and with coordinating providers and staff on day-to-day clinic functions. Through it all, Courtney’s keeps a smile and positive attitude – which doesn’t go unnoticed by her coworkers and our patients!

Courtney, we thank you for your hard work! Here’s a bit more about Courtney’s day-to-day work at KC CARE:

What is your role and how long have you worked at KC CARE?

As Clinical Services Manager, I manage the health center’s day-to-day operations. I’ve worked for KC CARE for five and a half years

What does the average day look like for you right now?

The average day for me right now is making sure day-to-day operations are running smoothly, ensuring my staff are staying safe and healthy, and ensuring we are providing quality care amongst many obstacles. I try to keep a positive outlook and a smile on my face.

What is the hardest thing about your job right now?

The hardest part of my job right now is taking control of only things that I can control. With everything going on, COVID-19 is teaching us that we need to be able to create new routines that suit current situations.

What is the most encouraging thing about your job right now?

The most encouraging thing about my job right now is being able to be here for our patients.

What is the favorite part about working for KC CARE?

My favorite part about working for KC CARE is our patients! I also love that there is always something new to learn. I enjoy learning new things, and I consider myself very fortunate to work in a field that is always changing and growing with new technologies.

What is your proudest moment at KC CARE?

I’m so proud to see how everyone is working together and staying positive when there are so many uncertainties right now.

Is there anyone you’d like to give a shoutout to?

I want to give a shout out to my Team! Thank you all for your hard work, dedication, and making each day better! 😉


To support the work of Courtney and her team – and all of KC CARE’s staff, text HELPKC to 44-321 or click here to make a donation today.