March 27, 2020
Telehealth: See a doctor safely from home
KC CARE recognizes that avoiding public spaces and social distancing is the best strategy right now for slowing the spread of COVID-19. As a healthcare provider and in keeping with federal recommendations, we advise that you now avoid groups larger than ten people.
You, our patients, may not want to come into your doctor’s office right now to avoid being around others. However, our health needs don’t stop just because we are in this crisis. If you have chronic health conditions or other diagnoses requiring routine care or medication refills, you still need your primary care provider to offer expert health advice.
To protect each other – staff and patients – KC CARE will convert medical and behavioral health visits or consultations to telehealth visits, when possible, until further notice. KC CARE will be reaching out to offer telehealth visits to many of our patients with existing appointments.
Here are the most important things for you to know about telehealth through KC CARE:
- Telehealth visits are provided with HIPAA-compliant video technology (to protect patient privacy) on smartphones, tablets or computers.
- Telehealth visits can also adapt to landline telephones or a basic mobile phone if you have no other device.
- Many routine medical issues can be addressed by a telehealth visit via phone or computer. In some cases after the consultation, the provider may determine that your symptoms and conditions require you to come in for a physical examination.
- When possible, behavioral health visits will also be moved to telehealth appointments.
- If you have questions about an existing or future visit, feel free to call us at 816-753-5144. Our schedulers can help or may refer you to the nurse for additional discussion.
How does telehealth through KC CARE work?
Read more about what documents you’ll need to prepare for your telehealth visit.
Resources for COVID-19 Information:
- Previous KC CARE blog posts on COVID-19
- Information from Kansas City, Missouri government
- Centers for Disease Control & Prevention (CDC)
Lastly, the Missouri Department of Health and Senior Services has activated a statewide public hotline for citizens or healthcare workers needing guidance regarding COVID-19. The hotline is available 24/7, is operated by medical professionals, and can be reached at 877-435-8411.